Here to help
Home hearing kit
Can I talk to an audiologist to help me do the test?
Will I have to wait in all day for the Hearing Assessment Box to be delivered and collected?
How soon can I have my ears tested?
Is it important to get a full audiological examination if I’m worried about my hearing?
Can I do a full audiological examination in my own home or at work?
Are Online Hearing Care audiologists fully qualified?
Is the Hearing Assessment Box fully sterilised?
Why is it important to have a full hearing assessment?
We need accurate results to base your hearing aid fitting on. The screening test is great, but the Hearing Assessment Box measures your hearing far more accurately with a full audiological assessment which therefore means your hearing aids are set up exactly to your specific hearing requirements. The Hearing Assessment Box also includes an ear camera so we can assess the status of your eardrum and ear canal.
Alternatively, we do also accept if you have a current audiogram (hearing test) within the last six months.
Do the hearing aids come with a warranty?
Will I get ongoing help with my hearing aids if I have a problem?
Can I get a full refund if I don’t get on with the hearing aids?
Can hearing aids be tuned and adjusted remotely nowadays?
Why do Online Hearing Care only sell Phonak hearing aids?
Do I need a smartphone or tablet to get these hearing aids?
Can I buy just one hearing aid?
Do you offer a money-back guarantee?
All hearing aids come with a full 60 day money-back guarantee. If for any reason you are unhappy with your purchase, we will refund you the full amount. We only accept returned products if returned in their original packaging and in new condition. All items must be returned, including the hearing aids, charging unit and any other accessories. We will return the money back into the account you paid with them for.