All our Online Remote Hearing Care packages include a one-to-one fitting consultation and comprehensive after-sales care, via video call. This includes annual check-ups and ongoing service support, all made possible with an easy-to-use app.
Exceptional support everywhere
Clinical
expertise
Our audiologists can adjust your hearing aids remotely to achieve the best possible results
Convenient &
accessible
The easy-to-use app allows you to make alterations on demand, wherever you are
Ongoing
support
We take care of your hearing needs with annual check-ups, warranty and service support
Introducing myPhonak:
the easy-to-use app
Different environments require different audio settings, but fiddling with your hearing aid in social situations can be a frustrating business. That’s why the myPhonak app connects seamlessly with all Phonak Paradise models, ensuring quick and simple on-the-go adjustments through your smartphone or tablet.
Peace of
mind
- Check hearing aid and accessory settings
- View battery status
- Manage Bluetooth® phone call connection
Remote
control
- Adjust volume and frequencies
- Select programmes for different situations
- Create your own preferred settings
Online
support
- Receive convenient video support from your consultant
- Enjoy remote hearing aid calibration
- Test your hearing directly through your hearing aids
Get the myPhonak app now for iOS and Android
Annual check-up
Once a year, we’ll invite you for a one-hour annual check-up. No trips to a clinic are required, you can do the whole thing from your sofa through the app.
In a one-to-one video call with your consultant audiologist, we’ll test your hearing through your hearing aids to determine any changes, discuss questions or concerns, and make necessary adjustments to your hearing aid using remote digital wizardry.
Ongoing support
If you need some help between annual check-ups, no problem. All our packages include support appointments throughout the year, which means our friendly experts can answer questions, demystify the technology, or adjust your hearing aids when needed.
We are extremely passionate about what we do, so our team is always ready to make sure your hearing aids are working to their highest potential.
Book a service appointment Call free on 0800 054 1138 (UK office hours:
Mon-Fri, 9am to 5pm)
Mon-Fri, 9am to 5pm)