In order for us to set the hearing aids up you will need to download the ‘myphonak’ (available on the Google Play Store and the Apple App Store) app on your smart phone or tablet.

Don’t worry if you do not own a smart phone or tablet, you can always ask a friend or relative to borrow theirs just for the hearing aid fitting appointment. Once set up, you can request a call or video chat with your Online Hearing Care audiologist any time via the app.

For users who struggle with technology we can set the hearing aids to fully automatic mode on the app, meaning they will adapt automatically to their surroundings and circumstances